IS SPEEDY JUSTICE THROUGH CONSUMER PROTECTION ACT A MITH? (Pages 149-155) by Mr. M. Sivaji Rao in THE INTERNATIONAL MANAGER / ISSN: 2348-9413 (Online); 2348-9405 (Print)

In the day to day life, a consumer often faces many hassles while availing the services of service providers. Though Consumer protection Act 1986 is called as welfare and Social legislation in true sense it is not protecting the prudent consumers properly and its effectiveness is minimal due to failure of consumers Forums in delivering justice quickly. The amount of compensation, the rule of Territorial jurisdiction, limitation period of two years, the adoption of different procedures by different adjudicating presidents, lack of professional experience of the social workers who are appointed as member of the redressal agencies, the casual filings of appeal is further leading to harassment to the consumers. It is also very important to sensitize the presiding officers and it is a need of the hour for a more just and liberal approach while calculating of compensation. It is the need of the hour to console the consumer in proportionate to his sufferings. This can be done only by the presiding officers by properly interpreting the law but not by law makers who have already provided the law. Keywords: 1.welfare and social legislation. 2. rule of Territorial jurisdiction 3. casual filings of appeal. 4. liberal approach 5. to console the consumer 6. properly interpreting.